 PappaShop Web Hosting is a business that was started by work at home parents with many years of experience in e-commerce and customer relations. We had one goal in mind when we started PappaShop. A safe place for other work at home Moms and Dads to build a successful e-commerce business. Since its beginnings, PappaShop has welcomed many wonderful and innovative clients into its family. PappaShop remains under its original ownership and has never been traded or compromised. Ours is a team effort and every member of our staff strives to offer you professional web services at affordable prices. We have met so many nice people along the way which have helped to make our online business such a success. We're proud to offer you a place to host your online business and we look forward to seeing you succeed as well. More than just another hosting company, we're family!
Why choose PappaShop as your web host?
Customer Service is our number one focus because our customers are our number one priority. Our staff are all in-house representatives and are all personally trained by the owners of PappaShop. We have never outsourced for customer support and we will not leave you to depend on other PappaShop clients (such as in a user to user forum) to find the answers you need. Your questions will be answered quickly and efficiently by any one of our knowledgeable support staff either through our help desk or via telephone. Our telephone hours are Monday through Friday 8am to 5pm PST and our help desk is available to you 24/7 (so you can submit a ticket 24/7). There is always a staff member that keeps check on the support desk during off hours should any emergency arise. We also have an info-packed knowledgebase and lots of very helpful tutorials to help you along the way.
** Some hosts offer you the license to a Content Management System (CMS) that they install for you so that you may take that system to any host you want. But, what good is software with no support? We proactively add additional security patches to our software. Who does those updates for you if you purchase the license out-right? Once you get the license and move to another host, who do you turn to for support? As long as you're hosted with PappaShop you will never be without help and we will make sure your site is running securely. You are not renting our CMS software. It comes FREE with each e-commerce hosting package we offer. Along with free support and piece of mind...
Data Center Facility
Tier-1 Premium Bandwidth: The data centers that PappaShop uses for its clients offers fast, secure and reliable performance at all times and are of the highest quality network performance. There is a central focus on redundancy allowing our network to rapidly self-heal failures without interruptions to connectivity. Our data centers use premium Tier-1 bandwidth providers, ensuring minimal latency and fast connections to all points of the global internet.
On-Site Security: Datacenter access is strictly limited to technical staff. Electronic security systems control data center access and are accompanied by a full compliment of motion detecting security cameras which monitor the entire facility. The Data Center facility external walls are reinforced poured concrete. It is a fully managed facility, which means there are level 3 technicians on site 24 hours per day, allowing incident response times to be kept to a minimum. Employees at the Data Center Facility wear Photo-ID badges at all times and cannot enter the building unless wearing one of these security badges.
Power System: The Data Center's power systems feature extensive fault tolerance and resilience at every layer. Incoming service is routed underground to a dedicated on-site transformer. This system routes to an automatic transfer switch which monitors power quality, and automatically transfers to emergency generators in the event they are needed. Each facility is also protected by one or more Uninterruptable Power Supplies (UPS), featuring redundant battery cabinets and full maintenance bypass cabinets allowing for service and upgrades without interruption of power to our servers.
Liebert Precision power distribution units handle final power transformation and distribution to racks, ensuring clean consistent power to data center equipment.
Each facility has multiple emergency generators waiting on standby, featuring over 24 hours of autonomous runtime before requiring refueling. Each generator is test run at least once a week to ensure they are ready in the event they are needed.
Generator power is activated automatically in the event of a utility failure by the transfer switch. The data center load is maintained by the UPS units with at least 15 minutes of capacity, however this is not necessary as the generator is active and up to speed within 10 seconds of a power failure.
Cooling: Environmental processing systems include redundant Liebert Precision 22 ton up flow air conditioning units. Temperature and humidity are precisely regulated year round to ensure optimal equipment reliability. Each unit contains independent compressors and cooling loops to further enhance fault tolerance and reliability. Air filtration systems actively remove foreign particulates from circulation and cycle the entire data center air supply in a matter of minutes.
Thank you for your interest in PappaShop Web Hosting!
Alex & Jocelyn
http://www.pappashop.com | 
