Click on any of the questions below to read the answer. Click the "Top" link under the answer to bring you back to the top of the page. If you have any questions you would like to ask that you don't see on this page, feel free to contact us with any questions you might have.
There are several reasons to choose PappaShop!
Affordability: If you want hosting for your business without breaking the bank, look no further! We've got just what you're looking for right here! We realize that starting a new business can be a daunting task and when you are just starting out, the cost can be quite high. Not here at PappaShop! Our hosting packages are not only feature-packed, they are also some of the most affordable hosting packages you'll find anywhere! Best of all, there are no hidden fees and we do not charge any setup or sales fees. You have the choice to pay on a monthly bases with no long term contract or on a yearly basis for a discounted rate. If you want to pay for a year in advance, that's completely up to you. the choice is yours!
You will need a domain name which you can purchase right here at PappaShop if you like. Domains are a yearly fee. And you will need a hosting account. If you are wanting an easy way to maintain your site, templates and shopping cart, you will need either our $12.95 plan or our $19.99 plan. These are monthly fees. If you are wanting one of our Premium templates, the cost is $9.99 and that is a one time service fee.
Currently we accept Credit Card (Mastercard, Visa or Discover), bank debit and Paypal debit. Your information is never ever shared with any third party.
You certainly can! You can either purchase a domain through us or a domain and hosting together. Here is the link that will take you right to the domain availability checker and the option to purchase a domain from PappaShop. Please Note: You are most certainly welcome to purchase your domain elsewhere if you prefer. You will just need to change the DNS settings for your domain so that the domain points to PappaShop when you are ready to host with us.
You can work on a temporary URL that we will give you. When you are finished, change the nameserver info for your domain to point to PappaShop.
An SSL certificate is not necessary with our shopping cart system because our system works hand in hand with Mals-e and Mals-e provides the SSL connection when transferring sensitive data ( like Credit Card information ).
You can however purchase an SSL or SSL installation from us. The cost is $50.00 ( Includes SSL Certificate ), we charge a fee to cover the time involved for installation and configuration not only on the server but your website manager software will need to be reconfigured as well as your Mals-e account.
Installing an SSL for your website will require:
Dedicated IP address
When you are ready please us this link to purchase
Unfortunately we cannot. In fact, there are no guarantees as to who is in the top 10. Many factors determine this. For instance, someone in business online for 10 years has a better chance at the top spot than someone brand new.
While we have had a forum in the past we found customers to be frustrated at not finding the help they really needed. And when surveyed, most customers felt more comfortable asking for help privately rather than in an open forum. Our customers were actually requesting a better method for getting the help they needed. Therefore we changed the way support was offered here at PappaShop.
No we do not. It is too expensive to staff a call center. Occasionally we do offer live chat! We ask that you submit a support ticket as we handle all support questions through our help desk. We have found this to be the most efficient way to communicate with our clients when we need to spend some time looking into specific issues for you. Plus, you can refer back to any communications you have had with PappaShop by logging into your client area at any time.
Our site builder is an online site management system (CMS) that allows you to edit and maintain your site online. The site builder offers inventory control, order tracking, printable receipts in your company name which you wont have with Mals as a stand-alone. Plus, it catalogs all of your items for sale.
Mals is a shopping cart gateway that calculates the tax and shipping and provides a secure server for credit card and order information. Our system works hand in hand with Mals making everything automated for you. You can manage every aspect of your site (including page content) without having to purchase extra software, or learn how to upload your site to a server via ftp or how to use html.
Yes they do work with Paypal! You will need a Paypal account which you can get by signing up at paypal.com. All we need to know is your Paypal email address so we can set up the cart to work correctly with your Paypal account. Be sure to set the auto return in Paypal to ON or Paypal will not work correctly with the shopping cart.
Merchant Accounts & Mals-e
If you can process credit cards manually through a merchant account's virtual terminal then there are no additional fee's. If you have a merchant company that does not offer a virtual terminal or that you want to process credit cards automatically for you, there is a Mals-e fee for the shopping cart in order to take advantage of their Credit Card Gateway system, The cost is $8.00 per month.
We will set up your shopping cart for you. We know our way around Mals and can have things set up to work streamline with our site builder. We set up your shopping cart at the time your account is installed and we will send you the login info you need.
The cart is setup by default using the American English language set but you can change that to one of the follow:
No, we do not. Unlike Ebay, Etsy and other sites that bring you targeted traffic, we do not charge any setup, sales or transaction fees. You will need to add your content and products to your site and market your site to potential customers on your own. We do not charge any fees for the work you put into your site.
Each hosting account is manually set up and configured by our New Accounts department. We generally ask for 24 hours to set up an account and shopping cart but it generally doesn't take long at all before you receive your login info.
Pappa-Pak is so user friendly, you will be managing your site like a pro in no time. We have written tutorials available in our searchable knowledgebase and if you have any questions, you can always reach us through the help desk.
We're sorry but we only offer our site builder for use on our own server. The reason for this is because there is certain criteria that needs to be met in order for our site builder to install and work correctly. Each host is different in that respect. Our site builder is configured perfectly to our own servers.
Our templates are for PappaShop hosted clients only and are designed and coded to work with our own site builder.
We do not charge anything when a customer switches from their current host to PappaShop. All you have to do is sign up for hosting and point your domain to our server and you will be able to start building your new website.
Please Note: If you would like us to transfer your entire database over to our system so you don't have to start from scratch at building your site, submit a ticket and let us know which web host you currently use so we will be able to tell you if this is an option for you. Submit A Request Here
Absolutely! PappaShop site builder and Mals-e cart support other countries.
You don't have to use the shopping cart part of our site builder. If you simply want a way to manage your website without the headache of learning html, php or ftp, our site builder is still the best way to go. You will just use every part of the system except the categories and products section. When you're ready to install the shopping cart, just let us know and we'll configure it for you. If you would like one of our templates without the ecommerce features, just let us know and we will remove those elements for you.
Changing the look of your site is as simple as installing the design then choosing it from a dropdown menu in your storeadmin and clicking Update. You can even tell certain pages to use certain designs while others use another! How cool is that? You can do this because there are hundreds of free and premium designs to choose from.
Yes, but not with Mac's Safari browser. You would need to use either Oprea, Firefox, Chrome, Internet Explorer or Netscape.
You are always in control of your domain name. You will be responsible for renewing it, transferring it, or making sure it is pointed to PappaShop's server when you host with us. We have no control over your domain name. You purchase it, its yours to take care of. Transferring your domain name to our server is not the same as changing the DNS settings. If you have any questions, feel free to email us.
We say No HTML Knowledge Required meaning that you do not need to know html in order to maintain your site. Creating a template for your site is something you would need to have a designer do for you or do yourself with an html editor. Of course you can always use the built in designs for your site or use the html from one as a guide to build your own. Ours is more than just a site builder, its a content management system (CMS).
Our site builder was made with you in mind. It is so user friendly that you will be able to maintain your own site with ease! When we finish the initial installation of your account and shopping cart, we will send you all your login info you need. You will then go in and add page content, categories to sell products from and the actual products themselves. We have lots of tutorials to show you step by step procedures and help is just a ticket or phone call away should you need further assistance.
Absolutely! All you need is a mobile responsive template that is compatible with PappaShop and your site will be mobile friendly! The site builder comes with several mobile responsive templates pre-installed.
When you purchase hosting for the year the payment will need to be made in one payment. Doing so lets you receive our basic ecommerce hosting plan for what would equal $9.99 per month if you were paying month to month and $15.99 for premium ecommerce hosting f you were paying month to month. There are no refunds for hosting past the first 30 days of service as per our 30-day money back guarantee. Domain purchases are non-refundable.
If you cancel hosting within the first 30 days of service, we will refund your hosting fees. Domain fees and template fees are non-refundable.
If you would like to cancel your account, please notify PappaShop via the instructions below within at least 48 hours of your next billing cycle. Our system is automated and if you do not submit your request with enough time prior to the next billing cycle, your invoice may be marked as paid and your card will be charged.