Manually processing order, where to find customer payment info

You log into your Mals-e account and click on Payments. Put in your payments password (which you should have received with your login info). Select the order number and click download. There you will see the customer's credit card info.

Log onto your merchant account and put in the info you see at Mals and from your orders section in your admin area for that particular customer.

*Be sure to delete the order from Mals (List Orders) when you're done so you know you processed that order already. You will still have a copy of the order in your admin area.

  • 58 Users Found This Useful
Was this answer helpful?

Related Articles

Add a comments box to the shopping cart

Log into your Mals account and click on Cart Setup. Then click on Other Messages & General...

Paypal transactions are not showing up in your orders area. What to check.

There could be a few possibilities for this If you look in your Mals account under List Orders...

Quantity shows $0 in my customer's cart

The shopping cart is supposed to keep you from overselling by turning the price to $0 when...

How to offer your reps commissions on sales from your site

First set it up in your Mals-e account. Then activate the affiliate program in your website...

Fixing Mals so orders show up in your storeadmin

If you are having problems with orders not showing up in your storeadmin, you might try changing...