Do you have a support forum?

While we have had a forum in the past we found customers to be frustrated at not finding the help they really needed. And when surveyed, most customers felt more comfortable asking for help privately rather than in an open forum. Our customers were actually requesting a better method for getting the help they needed. Therefore we changed the way support was offered here at PappaShop.

We have found our searchable knowledgebase and help desk to be a more efficient and reliable ways for our customers to get help when they need it. Our support desk which is fully staffed by a qualified support team.

Help Desk available to you 24/7 to submit a ticket. 

Support Desk can be found here: https://www.pappashop.com/whmcs/submitticket.php 
Searchable Knowledgebase can be found here: http://www.pappashop.com/whmcs/knowledgebase.php

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