Do you offer telephone support?

No we do not.  We do offer live chat as an alternative to telephone support. We ask that, when possible, you submit a support ticket as we handle all support questions through our help desk. We have found this to be the most efficient way to communicate with our clients when we need to spend some time looking into specific issues for you. Plus, you can refer back to any communications you have had with PappaShop by logging into your client area at any time.

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I already have a web host. Will you install your Site Builder on my server?

We're sorry but we only offer our site builder for use on our own server. The reason for this is...

I am outside the US. Can I still host with PappaShop?

Absolutely! PappaShop site builder and Mals-e cart support other countries.

If I do want to cancel hosting or domain, how easy is it to do so?

If you would like to cancel your account, please notify PappaShop via the instructions below...

I want to host with PappaShop. What are the costs and what do I need?

You will need a domain name which you can purchase right here at PappaShop. Domains are $11.99...

What payment methods do you accept for hosting and is my information secure?

Currently we accept Credit Card (Mastercard, Visa or Discover), bank debit card or Paypal debit...