Articles

 Can I add a store with Pappa-Pak to my addon domain on my hosting account?

You would need a new hosting account for the other domain as we don't offer an additional...

 Can I install any of the programs found in the Fantastico & Softaculous link in my CPanel?

Yes you can. PappaShop does not offer support for any programs found in the CPanel since its all...

 Do you offer telephone support?

No, we do not. We do not offer telephone walk through service or telephone...

 Do you offer the ability to offer digital downloads?

While our software is not compatible with digital downloads as products, you can use a program...

 Forgot Storeadmin Password

If you cannot get into the storeadmin using "admin" for the username and the password we sent you...

 How do I access my storeadmin and what is the storeadmin for?

The storeadmin is where you will log in to add content to your pages, categories to your catalog...

 How do I cancel my account?

Steps on how to cancel your hosting account. In order to verify that you are the actual owner of...

 How do I cancel my domain?

To cancel a domain name or to not have it automatically renew, please follow these instructions....

 How do I upgrade or downgrade my account?

To downgrade your account, log into the client area and click on Services / My Services. Then...

 How to Clear Internet History

Mozilla Firefox1. Go to the "Tools" menu.2. Select "Options" > "Privacy" > "Saved Form...

 How To Get Help

There are several tutorials that you can follow to accomplish everything you need to know about...

 I am on a Mac. Can I still host with you?

Absolutely! You can maintain your site using a Mac. Browsers that are comatible for Mac are...

 I can't see my site, can anyone else?

You can check your website with this link. http://www.downforeveryoneorjustme.com

 I have misplaced my login info, where can I find it?

If you log into the client area using the email address and password you registered with you...

 I marked an order as shipped and the order disappeared. Where did it go?

An order will remain in your orders area until you delete it. To find orders you have marked as...

 Offer a free product to my clients

Yes you can make a product free - In order to offer this You have to set the order button to...

 Someone purchased from me. How do I find their order?

Click on Orders on the left hand side of your admin area. Then from the dropdown menu choose...

 under QUANTITY are check boxes. why it doesn't it allow you to change the actual quantity under that field?

Our software works hand in hand with Mals-e. When you add a product to the cart your are sent to...

 What forms of payment does PappaShop accept?

You can pay for your domain, hosting fees and templates with Visa, Mastercard, Discover.

 What kind of support does PappaShop offer for email problems?

If you are using a domain based email and are using http://www.yourdomain.com/webmail (replace...

 When will I receive my login info so I can begin working on my site?

We ask that you please allow 24 to 48 hours for account installation as we do these installations...

 Where can I find a mailing list provider?

PappaShop does not allow mass mailing from its servers. You will need a mailing list provider if...

 Where can I find some credit card images to put on my site?

  Right click and save an image to your hard drive. Then upload it to your website through...

 Where is my login info?

There could be several reasons for not receiving email from PappaShop. If you haven't received...

 Who controls my domain name if I host with you?

You are always in control of your domain name. You will be responsible for renewing it,...

 Why am I having problems installing programs from Fantastico or Solfaculous?

You cannot install anything within Fantastico or Softaculous (through the CPanel) if you are...

 Why Do Credit Cards Take So Long to Refund?

Intro:Customers have many reasons to use credit cards for purchases of all sizes, from the...