Yes you can make a product free - In order to offer this
You have to set the order button to always display - means no inventory control - this setting can be found in storeadmin - catalog setup
you have to have your shipping based on shipping units - so that you can set it to 0 for that product
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How to download a backup file for future restoration
If you would like to cancel your account and have it restored at a future date, you would need to...
How To Get Help
There are several tutorials that you can follow to accomplish everything you need to know about...
I have misplaced my login info, where can I find it?
If you log into the client area using the email address and password you registered with you...
When will I receive my login info so I can begin working on my site?
We ask that you please allow up to 24 (though it takes much less time) for account installation...
How to make a item not charge sales tax
In your storeadmin - catalog setup - scroll to the "admin area" where it says "Tax/Costs:" toggle...