How do I cancel my hosting account?

If you would like to cancel your account, please notify PappaShop via the instructions below within at least 48 hours of your next billing cycle. Our system is automated and if you don't submit your request with enough time prior to the next billing cycle, your invoice may be marked as paid and your card will be charged.

*IMPORTANT* - Hosting and domains are separate so please follow instructions below to cancel one or both, depending on what you want cancelled.


In order to verify that you are the actual owner of the account, you will need to log into your Pappashop account manager (client area)

Log into the client area,
Click on Services and click on My Services
Find your E-Commerce Web Hosting account listed and click on the "Active" button to the right.
Click on Management Action and then click on Request Cancellation
Fill out the form then click the big red button that says "Request Cancellation"

You will have the option to have your account cancel immediately or at the end of the billing period. It is totally up to you. This is the ONLY way to cancel your hosting account and/or domain since we do not monitor sites or know when or if you have closed, moved, not used etc. It is your responsibility to close your account prior to your invoice date.

Please note: PappaShop does not keep files for terminated accounts. If you would like your account restored at a later date, you will need to first make a backup of your site through your CPanel. Once completed, store that file on your hard drive. If you would like your account restored at a future date, send that file to us through a ticket and we will restore your account using that file.

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